Research indicates that disabled consumers spend in excess of £95 billion a year in the United Kingdom, for the average business disabled customers may account for up to 20% of the customer base.*
A recent report commissioned by the Office for Disability issues and produced by Atkins Management indicated that businesses with more of a focus on disabled consumers have seen an increase in sales and profitability, have been able to achieve a strong position within their markets and gain a competitive advantage.
During a survey of disabled consumers and their spending habits it was revealed that 66% of disabled consumers chose businesses where they have received good service. 58% of the disabled consumers interviewed also revealed that how they are treated by a business affects the buying decisions of family and friends.
Given that 27.2% of the U.K population are said to have either a long term health condition or disability then a strong business case exists for ensuring that your staff have the confidence and knowledge to offer quality support. Why not view our services to see how we can help you.
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My name is Julian Confaloni and I am the Managing Director of Comarm Services Ltd. We specialize in the installation and maintenance of electronic security, including Intruder Alarms, CCTV, and Door Access Control systems helping our customers to be completely alarmed and protected.
I recently attended one of your Committed to Equality training seminars in Derby where I learned how I can help a person with a disability benefit from our services.
I learned several good tips form the practical workshops that you and Alan ran during the sessions. I have certainly had my awareness heightened to the difficulties some people may have even doing the simplest of tasks. I found it an interesting and informative course and I would not hesitate to recommend you and your company to any of our customers and to other business owners that I will meet in the future that would benefit from the Committed to Equality training course you deliver.
I look forward to doing more business with you in the future.